{"id":89399,"date":"2023-05-25T15:10:13","date_gmt":"2023-05-25T13:10:13","guid":{"rendered":"https:\/\/www.empackmadrid.com\/operations-manual\/frequently-asked-questions\/"},"modified":"2026-02-17T09:08:53","modified_gmt":"2026-02-17T08:08:53","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.empackmadrid.com\/en\/operations-manual\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\t\t
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Solve your doubts here<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Click on the questions below to see the answer<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPARTICIPATION REGULATIONS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Please access\u00a0HERE<\/a><\/span> the rules of participation for assembly details and additional services.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I order additional services?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You must login to your My Easyfairs > Manage event > Prepare your stand >Shop online<\/p>\n

You may find more details in this document<\/a><\/span>.<\/p>\n

If in doubt, you can write to operaciones@easyfairs.com<\/span> with the items you need and we will manage the order.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I access MyEasyfairs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your sales representative has sent a request to your email, check that it is not in spam. Through that email you will enter your private area on\u00a0MyEasyfairs<\/span><\/a>.<\/p>\n

If you have not received this email, request it again. If you have forgotten your password, click on the\u201dForgot password?\u201d button.<\/p>\n

If you need more people to access the private area, you need to click on \u201cmanage user\u201d and then \u201csend request\u201d on your MyEasyfairs.<\/p>\n

Please, do not hesitate to contact\u00a0madrid@easyfairs.com<\/a><\/span>\u00a0to solve any doubt or issue with MyEasyfairs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMay exhibitors order additional equipment during the assembly?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

From Monday 13 October November at 15:00<\/strong> exhibitors will be able to place additional orders at the Operations desk in the Exhibitor Lounge.<\/p>\n

Orders will be subject to availability of the material and technical possibility of the service and will be payable on receipt of the invoice, which will be sent by e-mail in the usual way.<\/p>\n

The furniture models may be modified for others of similar characteristics depending on stock availability.<\/p>\n

*The identification of the exhibitor responsible for the onsite contracting will be required.<\/em><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow much power does the socket included in the electrical box of my stand have? What can I use with that power?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

For modular stands, the socket integrated into the single-phase panel is 500 W, sufficient to connect one or two devices (mobile phone, laptop, etc.). Exhibitors are advised to hire additional sockets to distribute the power from the panel according to their needs. The KWs provided with the stand cover the basic lighting service and the single-phase socket.<\/p>\n

Calculate the power required for the exhibition elements and remember that when contracting an additional panel, the consumption (extra KWs) must be added.<\/p>\n

Floor-only<\/strong> stands have a 130w\/m\u00b2 electrical connection but do not include an electrical panel, which must be contracted with the organisation.<\/p>\n

For both types, if you have your own panel, you will still need to hire the panel + KWS consumption from the organisation, so that there is a cut-off panel between the hall connection and the exhibitor’s connections.<\/p>\n

Under no circumstances will any three-phase connection be made to a single-phase panel. If you require single-phase sockets in your three-phase panel, it is essential that you inform us in advance.<\/p>\n

You can consult the catalogue<\/a> of additional items to find out about the different options for electrical panels.<\/p>\n

For the proper functioning of the equipment, we recommend separating the panel for lighting or trussing from the panel for exhibition items.<\/i><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I hire for my electrical needs?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you need more power than that assigned to your stand, you have to order an\u00a0electrical box that covers that power and the extra KWs<\/strong>\u00a0as the box does not include them.<\/p>\n

Boxes of\u00a05 Kws<\/strong>\u00a0or less are\u00a0monophasic<\/strong>. Those with a power of\u00a010 Kws<\/strong>\u00a0or more are\u00a0triphasic<\/strong>.<\/p>\n

Under no circumstances will triphasic sockets be connected to monophasic electrical boxes. If you need single-phase sockets in your three-phase electrical box, it is mandatory that you let us know in advance.<\/p>\n

It is necessary to\u00a0confirm the need for special electrical boxes with special sockets if necessary<\/strong>; the price of these may vary from the catalogue.<\/p>\n

It is mandatory to use electrical panels ordered with EASYFAIRS<\/strong>\u00a0for connection to the hall\u2019s electrical network.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat does graphics item include?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Graphic order with the organisation includes printing, placement and removal of the graphics. The design must be sent to\u00a0operaciones@easyfairs.com<\/a><\/span>. For further information, please refer to this\u00a0document<\/a><\/span>.<\/p>\n

Exhibitors with modular participation may use their own graphic installation service taking into account assembly and desassembly times, the decoration regulations and graphic measurements can be found in the operations manual<\/a>.<\/p>\n

Please, consult with the operations<\/a> team if you have any doubts, and it will also be necessary to send this project.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Yes, in this edition it will be possible to use the logo to personalise the signage. Consult this document<\/a> <\/span>for costs and measurements.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAssembly schedule<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

You can consult the assembly schedule in the\u00a0operations manua<\/span>l<\/a>\u00a0in the\u00a0Easyagenda<\/a>\u00a0<\/span>section.<\/p>\n

Contact the\u00a0operations<\/a>\u00a0department for any questions regarding your machinery size and what we can do to facilitate its entry.<\/p>\n

Please. be aware that during set-up and dismantling,\u00a0vehicles are not allowed inside the hall<\/strong>.<\/p>\n

The unloading of materials must be done in the unloading areas<\/strong>\u00a0between halls and the materials must be transported inside.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tPriority Access<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In the event of needing early access to the hall to position his large machinery, you must be aware of and complete the priority access application form<\/a>. If you have any doubts, please consult the\u00a0exhibitor regulations<\/a><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWELDING WORKS<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

In order to carry out welding work during the event, it is necessary to inform IFEMA by filling in the following document and sending it to stecnica@ifema.es<\/span><\/a>.<\/p>\n

WELDING WORKS<\/a><\/span><\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is the key to my storage room and my counter?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The keys to the storerooms and furniture are taped on or in them. If exhibitors leave these keys at the hotel\/home, the storage room or counter will be opened without being locked again, and no other keys will be provided.<\/p>\n

Under no circumstances are exhibitors allowed to attempt to open a locked cabinet or storage room without the key. Any damage resulting from an attempt to force the lock or door shall be the responsibility of the exhibitor who shall also be liable for the cost of the corresponding repair.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen are carpet plastics removed from the stands?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The plastic carpet is removed the night before the inauguration by IFEMA cleaning staff, when they make the general cleaning.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen do the gates open for disassembly access?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The pedestrian gates to the halls will open approximately 30 minutes after the show closes, and once the security department is satisfied that there are no visitors left inside the halls.<\/p>\n

The gates for forklift access will be opened once the carpet has been removed from the aisles.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I store boxes, packaging or pallets during the fair so that I can reuse them later?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The organisers have no storage space available within the exhibition grounds. All companies\u2019 material will have to be stored on their stands.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you keep some pallets for me during the show?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The storage of pallets and empty packages is managed directly by exhibitors with DB SCHENKER having storage space available on sit as an official IFEMA supplier.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Can I leave everything there and pick it up on Friday at 8:00 am?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The exhibitor or representatives will have to leave the stand material packed and labelled for collection the following day by their contracted logistics company.<\/p>\n

The Organization will not be responsible for any loss or damage to merchandise that does not meet these requirements. Goods not collected after the dismantling period will be removed and stored by IFEMA\u2019s official logistics company at the corresponding cost or discarded with the rest of the waste at a cost of 120 \u20ac\/m2 of the total exhibition space.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tStand Cleaning<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The cleaning included in the stand contract includes the removal of protective plastic before the inauguration and the cleaning of the booth the night of the celebration.<\/p>\n

Cleaning is not included if during the event the exhibitor\u2019s waste bin has filled up, or if any liquid or rubbish has fallen on the floor.<\/p>\n

The additional cleaning service for the event or for the first construction site must be hired separately. You may send and email to\u00a0operaciones@easyfairs.com<\/span><\/a>\u00a0for quotation.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere I can buy hardware?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Neither the organisers nor the exhibition centre have these resources available for direct sales.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there accreditations for assemblers? Do I need a special accreditation for the assembly day?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

During the days of assembly and dismantling, no accreditations are required for the access of the companies\u2019 personnel to the site.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I enter both days with the same pass?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Your pass is the ticket, you only have to check it once, and with the Smart Badge you have access to the fair on both days.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI lost my pass<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If it is the registration email, this is not a problem as it remains in our system for printing the Smart Badge.<\/p>\n

If it is the Smart Badge that has been lost, it is not possible to reprint it.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the hours of registration?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Tuesday 14 October from 9:00 to 20:00.<\/p>\n

Wednesday 15h and Thursday 16th of October from 9:00 to 18:30<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere is the register?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Registration will be at the entrance of the hall.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy SMART BADGE is not working, what do I do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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For any Smart Badge issue, please ask at the Exhibitor Lounge counter.<\/p>\n<\/div>\n

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<\/p>\n

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<\/div>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the opening times for visitors?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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From 9:30 to 18:00.<\/p>\n<\/div>\n

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\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen will I receive my reader?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

On the exhibitor\u2019s day, October 14, from 12:00 to 19:00, the Easygo team will be in charge of distributing the readers among the stands, as well as providing them with an explanation of how it works and answering any questions they may have.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat happens if I lose or I don't return a reader?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Readers who are not returned will be charged at a rate of \u20ac500.<\/p>\n

In addition, you will not receive the information collected.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhen do I receive the data collected?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The Leads download is available from the MyEasyfairs private area on Friday morning as long as the reader has been delivered the day before.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow will the visitor obtain information about my products?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

The visitor will receive an email at the end of the day with a link to your company profile with all the information you have completed in your My Easyfairs.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhere can I access my VISIT CONNECT licence?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

When you register your staff with My Easyfairs, each member of staff will receive an email with a personalised visitor link licence for use during the event. The email will contain information on how to activate the licence.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow many licences do I have?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

Any Easygo package has unlimited Visit Connect licences.<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI have not received anything to download my VISIT CONNECT app, who can help me?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t

If you have any problems with the Visit Connect app, please ask at Exhibitor Loung desk<\/p>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Solve your doubts here Click on the questions below to see the answer PARTICIPATION REGULATIONS Please access\u00a0HERE the rules of participation for assembly details and additional services. How can I order additional services? You must login to your My Easyfairs > Manage event > Prepare your stand >Shop online You may find more details in […]<\/p>\n","protected":false},"author":85,"featured_media":0,"parent":88060,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Preguntas frecuentes | Empack Madrid","_seopress_titles_desc":"Tenemos la respuesta. Tu pregunta, nosotros respondemos. Normativa de participaci\u00f3n Acceda AQUI a la normativa de participaci\u00f3n para los detalles de montaje...","_seopress_robots_index":"","footnotes":""},"class_list":["post-89399","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.empackmadrid.com\/en\/wp-json\/wp\/v2\/pages\/89399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.empackmadrid.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.empackmadrid.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.empackmadrid.com\/en\/wp-json\/wp\/v2\/users\/85"}],"replies":[{"embeddable":true,"href":"https:\/\/www.empackmadrid.com\/en\/wp-json\/wp\/v2\/comments?post=89399"}],"version-history":[{"count":0,"href":"https:\/\/www.empackmadrid.com\/en\/wp-json\/wp\/v2\/pages\/89399\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/www.empackmadrid.com\/en\/wp-json\/wp\/v2\/pages\/88060"}],"wp:attachment":[{"href":"https:\/\/www.empackmadrid.com\/en\/wp-json\/wp\/v2\/media?parent=89399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}