Solve your doubts here
Click on the questions below to see the answer
Please access HERE the rules of participation for assembly details and additional services.
You must login to your My Easyfairs > Manage event > Prepare your stand >Shop online
You may find more details in this document.
If in doubt, you can write to operaciones@easyfairs.com with the items you need and we will manage the order.
Your sales representative has sent a request to your email, check that it is not in spam. Through that email you will enter your private area on MyEasyfairs.
If you have not received this email, request it again. If you have forgotten your password, click on the”Forgot password?” button.
If you need more people to access the private area, you need to click on “manage user” and then “send request” on your MyEasyfairs.
Please, do not hesitate to contact madrid@easyfairs.com to solve any doubt or issue with MyEasyfairs.
From Monday 13 October November at 15:00 exhibitors will be able to place additional orders at the Operations desk in the Exhibitor Lounge.
Orders will be subject to availability of the material and technical possibility of the service and will be payable on receipt of the invoice, which will be sent by e-mail in the usual way.
The furniture models may be modified for others of similar characteristics depending on stock availability.
*The identification of the exhibitor responsible for the onsite contracting will be required.
For modular stands, the socket integrated into the single-phase panel is 500 W, sufficient to connect one or two devices (mobile phone, laptop, etc.). Exhibitors are advised to hire additional sockets to distribute the power from the panel according to their needs. The KWs provided with the stand cover the basic lighting service and the single-phase socket.
Calculate the power required for the exhibition elements and remember that when contracting an additional panel, the consumption (extra KWs) must be added.
Floor-only stands have a 130w/m² electrical connection but do not include an electrical panel, which must be contracted with the organisation.
For both types, if you have your own panel, you will still need to hire the panel + KWS consumption from the organisation, so that there is a cut-off panel between the hall connection and the exhibitor’s connections.
Under no circumstances will any three-phase connection be made to a single-phase panel. If you require single-phase sockets in your three-phase panel, it is essential that you inform us in advance.
You can consult the catalogue of additional items to find out about the different options for electrical panels.
For the proper functioning of the equipment, we recommend separating the panel for lighting or trussing from the panel for exhibition items.
If you need more power than that assigned to your stand, you have to order an electrical box that covers that power and the extra KWs as the box does not include them.
Boxes of 5 Kws or less are monophasic. Those with a power of 10 Kws or more are triphasic.
Under no circumstances will triphasic sockets be connected to monophasic electrical boxes. If you need single-phase sockets in your three-phase electrical box, it is mandatory that you let us know in advance.
It is necessary to confirm the need for special electrical boxes with special sockets if necessary; the price of these may vary from the catalogue.
It is mandatory to use electrical panels ordered with EASYFAIRS for connection to the hall’s electrical network.
Graphic order with the organisation includes printing, placement and removal of the graphics. The design must be sent to operaciones@easyfairs.com. For further information, please refer to this document.
Exhibitors with modular participation may use their own graphic installation service taking into account assembly and desassembly times, the decoration regulations and graphic measurements can be found in the operations manual.
Please, consult with the operations team if you have any doubts, and it will also be necessary to send this project.
Yes, in this edition it will be possible to use the logo to personalise the signage. Consult this document for costs and measurements.
You can consult the assembly schedule in the operations manual in the Easyagenda section.
Contact the operations department for any questions regarding your machinery size and what we can do to facilitate its entry.
Please. be aware that during set-up and dismantling, vehicles are not allowed inside the hall.
The unloading of materials must be done in the unloading areas between halls and the materials must be transported inside.
In the event of needing early access to the hall to position his large machinery, you must be aware of and complete the priority access application form. If you have any doubts, please consult the exhibitor regulations
In order to carry out welding work during the event, it is necessary to inform IFEMA by filling in the following document and sending it to stecnica@ifema.es.
The keys to the storerooms and furniture are taped on or in them. If exhibitors leave these keys at the hotel/home, the storage room or counter will be opened without being locked again, and no other keys will be provided.
Under no circumstances are exhibitors allowed to attempt to open a locked cabinet or storage room without the key. Any damage resulting from an attempt to force the lock or door shall be the responsibility of the exhibitor who shall also be liable for the cost of the corresponding repair.
The plastic carpet is removed the night before the inauguration by IFEMA cleaning staff, when they make the general cleaning.
The pedestrian gates to the halls will open approximately 30 minutes after the show closes, and once the security department is satisfied that there are no visitors left inside the halls.
The gates for forklift access will be opened once the carpet has been removed from the aisles.
The organisers have no storage space available within the exhibition grounds. All companies’ material will have to be stored on their stands.
The storage of pallets and empty packages is managed directly by exhibitors with DB SCHENKER having storage space available on sit as an official IFEMA supplier.
The exhibitor or representatives will have to leave the stand material packed and labelled for collection the following day by their contracted logistics company.
The Organization will not be responsible for any loss or damage to merchandise that does not meet these requirements. Goods not collected after the dismantling period will be removed and stored by IFEMA’s official logistics company at the corresponding cost or discarded with the rest of the waste at a cost of 120 €/m2 of the total exhibition space.
The cleaning included in the stand contract includes the removal of protective plastic before the inauguration and the cleaning of the booth the night of the celebration.
Cleaning is not included if during the event the exhibitor’s waste bin has filled up, or if any liquid or rubbish has fallen on the floor.
The additional cleaning service for the event or for the first construction site must be hired separately. You may send and email to operaciones@easyfairs.com for quotation.
Neither the organisers nor the exhibition centre have these resources available for direct sales.
During the days of assembly and dismantling, no accreditations are required for the access of the companies’ personnel to the site.
Your pass is the ticket, you only have to check it once, and with the Smart Badge you have access to the fair on both days.
If it is the registration email, this is not a problem as it remains in our system for printing the Smart Badge.
If it is the Smart Badge that has been lost, it is not possible to reprint it.
Tuesday 14 October from 9:00 to 20:00.
Wednesday 15h and Thursday 16th of October from 9:00 to 18:30
Registration will be at the entrance of the hall.
For any Smart Badge issue, please ask at the Exhibitor Lounge counter.
From 9:30 to 18:00.
On the exhibitor’s day, October 14, from 12:00 to 19:00, the Easygo team will be in charge of distributing the readers among the stands, as well as providing them with an explanation of how it works and answering any questions they may have.
Readers who are not returned will be charged at a rate of €500.
In addition, you will not receive the information collected.
The Leads download is available from the MyEasyfairs private area on Friday morning as long as the reader has been delivered the day before.
The visitor will receive an email at the end of the day with a link to your company profile with all the information you have completed in your My Easyfairs.
When you register your staff with My Easyfairs, each member of staff will receive an email with a personalised visitor link licence for use during the event. The email will contain information on how to activate the licence.
Any Easygo package has unlimited Visit Connect licences.
If you have any problems with the Visit Connect app, please ask at Exhibitor Loung desk